Passengers are still not notified separately about expiring credits by Wizz Air. In response to a question from Napi.hu about the quite deceptive commercial practice, the airline thanked for the warning and promised to correct the error.
Money randomely deducted from Wizz Air accounts
As we reported back in the summer, Napi.hu reported that passengers were unhappy that certain amounts had been unexpectedly deducted from their Wizz Air accounts without any prior warning. Zsolt Varga, the writer of the napi.hu article says that just like then, some thousands and tens of thousands of forints continue to disappear from passengers’ Wizz accounts without notice. The only the word that appears next to them is “withdrawal”, without any explanation of exactly what happened.
Wizz Air promised a quick fix
When napi.hu brought this to Wizz Air’s attention, they acknowledged the error and promised a quick fix. “The word “felvétel” next to the credit is due to an unfortunate translation error: an incorrect Hungarian translation of the original English word “withdrawal”. Thank you for bringing this to our attention, we will correct it immediately,” they wrote.
No notification for soon-to-expire credits
In addition to this translation error, Wizz Air has permanently cancelled the advance notification of soon-to-expire credits, napi.hu writes. Now, if passengers are not vigilant, they could lose out. Previously, they had been reminded that the amount in their Wizz account was about to expire, meaning that it would no longer be available for future use.
In addition to the lack of prior information, non-expiring credits have also been given an expiry date. According to the company, “the expiry date is available in the app and on the web interface, so you can keep track of when it will expire and how long it can be used”. However, many customers still complain that they do not see the expiry date when they log into their account on the Wizz Air website.
What are the chances Justice Minister Judit Varga will move to have Hungary’s customer protection authority to investigate Wizzair for “misleading customers through its dishonest business practices”?
High ethical standards, everyone equal before the law, personal principles. all that. Or Politics, as usual?