Ryanair cancelled its flight from Scotland to Budapest five hours before departure. The airline informed passengers but did not help resolve the problem.
Flight cancelled at the last minute
Referring to a letter from a reader, hvg.hu reports that the 16.45 flight from Edinburgh in Scotland to Budapest in Hungary was cancelled five hours before departure. Ryanair explained the incident by citing errors in the British control system.
Passengers on the flight received an email from the airline at midday that the problem could lead to flight cancellations, but they are working to rectify the fault and more than 20 Ryanair planes are affected.
Several passengers were informed at the airport that the next flight is scheduled for 2 September. The Hungarian passenger who was stuck at the airport said Ryanair had not helped. The central telephone number was not answered for 20 minutes.
Passengers perceived that the staff were also just then confronted with the cancellation of the flight. Several tried to ask the staff for a “flight cancellation letter”, which is needed to file a complaint with the insurance company, but no such letter was given on the spot.
The Hungarian passenger said on Wednesday that there was no change, it was almost impossible to do anything. They have not received the necessary documents and they are not getting adequate help by phone.